Access for all, universal access to information

Allowing access to all the information and services on the Albi Tourist Information Centre website is a normal form of digital communication. This universal access, also called ‘digital accessibility’, allows access to information regardless of how you access the Internet. This allows people with disabilities to consult all the information but also to use the online services without difficulty. This is so that blind people can read the information, quadriplegics can use their specific equipment (voice command, chin control, etc.) to navigate the site normally, visually impaired users can enlarge the characters from their keyboards, and colour-blind people are not disturbed by the colours used, etc.

Thus, the universality of the Internet makes it possible for everyone to personalise the way in which they access information, that the oldest may access information independently and the more nomadic might use it at any time, wherever they are.

Accessibility, how does it work?

Putting an accessible website online is first and foremost a matter of paying particular attention when designing the site and motivating teams to update the content on a daily basis. But it is also a desire to respect the norms and standards that, at national and international level, define digital accessibility and the quality of Internet interfaces.

Today, respecting these standards is complying with the accessibility checklist held by the Agency for the Development of Electronic Administration (A.D.A.E.). This checklist consists of 92 criteria divided into 3 levels. The first level, which corresponds to guaranteed accessibility, has 55 criteria, divided into 13 chapters. Respect for accessibility is therefore ensuring that every page put online and all published content scrupulously respects all of these criteria.

By strictly respecting these standards, we allow everyone to visit the site with their own equipment, their own individuality or even their own habits. No matter which browser you use, the information remains available. Blind people can also use technical aids, such as software that reads the content and information on the screen and is then presented orally or read texts offered in Braille. An effort was also made to draft the texts so that their accessibility and readability are further improved.

Accessibility does not require a multitude of specific treatments or updates, but work to make sure that the same content is available to everyone.

A social approach

But beyond a human, quality approach, creating an accessible website also responds to a legal obligation. Article 47 of the Law of 11th February 2005 on Equal Rights and Opportunities, Participation and Citizenship of Persons with Disabilities states,
“The public, online communication services of the State, local authorities and public institutions must be accessible to people with disabilities who depend on them.”
In the same way, many European directives demand universal free access to information without any discrimination. This also applies to digital accessibility.

But beyond the necessary respect for the law, respect for all and guaranteed accessibility to information is part of a logic of environmental quality and sustainable development. This axis makes it possible to consider information and access to services as belonging to everyone and, therefore, available to all.

AccessiWeb working group

For all these reasons, Com6 Interactive is a member of the AccessiWeb working group (GTA) and has an Accessiweb evaluation expert (EAE) on its team.

To know more about accessibility:


If you experience difficulties with navigation, accessing information or missing information, despite our best efforts, please contact us.

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